At Wholesale Pallets Liquidators, we are committed to providing a clear and transparent shopping experience. This Refund and Returns Policy explains when customers may request a return, refund, or exchange for purchases made through wholesalepalletsliquidators.com.

1. Return Period

We accept eligible return requests made within 30 days of delivery.

Customers should inspect their order promptly after delivery and contact us if the merchandise is damaged, incorrect, or does not meet the applicable product description.

Return requests submitted after 30 days may not be eligible for a refund or exchange.

2. Return Eligibility

To qualify for a return, the merchandise must meet the following requirements:

• The merchandise must be in substantially the same condition as received.

• The customer must provide proof of purchase or order information.

• Original packaging, accessories, manuals, and documentation should be included when applicable.

• The merchandise must comply with any return conditions stated on the product listing.

Because we sell wholesale liquidation merchandise, product condition, packaging, assortment, size, color, and appearance may vary by product.

3. Liquidation Products

Our inventory may include overstock, customer returns, shelf pulls, closeout merchandise, open-box products, and other liquidation inventory.

Customers should carefully review the product description and condition information before placing an order.

Certain liquidation products may be marked final sale or may have specific return restrictions. Any applicable restrictions will be stated on the product listing or communicated before purchase.

4. Damaged or Incorrect Orders

If you receive merchandise that is damaged, incorrect, or materially different from the product description, please contact us as soon as possible.

We may request photographs, order information, delivery information, or other documentation to review the issue.

If the claim is approved, we will provide instructions for returning the merchandise or arrange another appropriate resolution.

Please do not return merchandise to a manufacturer unless we specifically instruct you to do so.

5. Refunds

After receiving an authorized return, we will inspect the merchandise to determine whether it meets the applicable return requirements.

If the return is approved, we will process the eligible refund to the original payment method.

We aim to process approved refunds within 3 business days after the return has been inspected and approved.

Your bank, credit card company, or payment provider may require additional processing time before the refund appears on your account.

6. Shipping Costs

Customers are responsible for return shipping costs unless the return is approved because we sent incorrect merchandise or the merchandise arrived damaged.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or agreed upon by Wholesale Pallets Liquidators.

We recommend using a trackable shipping service for returned merchandise and retaining your shipping receipt and tracking information.

7. Exchanges

Eligible products may be exchanged when an appropriate replacement is available.

Customers should contact our Customer Support Team before returning an item for an exchange.

Exchanges are subject to product availability. If a replacement is unavailable, an eligible refund may be provided instead.

8. Return Authorization

Customers must contact us before sending merchandise back.

We will provide return instructions and, when applicable, the authorized return address.

Returns sent without authorization or to an incorrect address may experience delays or may not qualify for a refund.

Customers should include their order information with the return to help us identify and process the shipment.

9. Contact Us

If you have questions about our Refund and Returns Policy or need assistance with a return, please contact us:

Wholesale Pallets Liquidators
Website: wholesalepalletsliquidators.com
Email: wholesalepalletsliquidators@gmail.com
Phone: +1 (757) 478-6834

By placing an order through wholesalepalletsliquidators.com, you acknowledge that you have reviewed this Refund and Returns Policy.